What's included
- Immediate dispatch, 24/7
- Water shut-off guidance on the phone
- Ceiling & wall cavity drying
- Frozen pipe thaw coordination
- Multi-floor loss experience
- Daily moisture documentation
- Direct insurance billing
- Drywall, paint & trim rebuild
Where pipes actually burst in GTA homes
The classics: copper lines in uninsulated exterior walls, hose bibs left connected through the first hard freeze, supply lines above garages and in attic runs, and aging braided connectors under sinks and behind toilets. Cold snaps after mild spells are our busiest nights of the year — the pattern is that predictable.
Water travels; we follow it with meters
Water from a second-floor pipe shows up in the basement, having wet every layer between. The visible stain is never the full extent. We trace the migration path with thermal imaging and pin meters, open only the cavities that are actually wet, and set drying so trapped water does not become a mold claim in August.
Frozen but not burst yet? Even better
If a line is frozen but has not split, careful thawing with the main valve staged can save the whole event. We coordinate licensed plumbers for the thaw and repair, stand by for any release, and check the surrounding cavities afterward — a hairline split often leaks slowly rather than dramatically.
From our work
How these jobs usually go
Each summary combines details from many similar jobs we have done. They describe our real work, not one specific property, and leave out homeowner details for privacy.
Sewer backup in finished North York basements after a major Toronto flood
During a major Toronto flood, sewers backed up into finished basements across North York. Sewer water is contaminated, so anything porous it soaks is treated as unsalvageable.
- Extracted the standing water and removed the soaked flooring and drywall
- Cleaned and disinfected the exposed framing and concrete
- Checked framing and slab with moisture meters until they read dry
- Installed new drywall and flooring
Basements rebuilt with new walls and floors, documented for the insurance claim.
Sewage backup cleanupHeavily contaminated basement rebuilt as a new finished space
Where sewage sat longer or reached the furnace room, the damage went past the floor: walls, mechanical equipment and finishes were all affected.
- Removed contaminated flooring, walls and finishes
- Repaired or replaced affected HVAC components and ductwork
- Disinfected and dried the structure, confirmed with moisture readings
- Rebuilt the basement as a brand-new finished space
One crew handled the job from extraction through HVAC, walls, flooring and final finish.
Flooded basement cleanupBasement kitchen replaced after contaminated water
Cabinets, counters and lower finishes soak up contaminated water, and in some homes the flood reached a basement kitchen.
- Assessed how far the contamination reached before deciding what to keep
- Removed the affected cabinets, flooring and lower walls
- Dried and verified the structure with moisture meters
- Installed a new kitchen along with the walls and flooring
How much we replace depends on how contaminated the space is, not on a fixed package.
Reconstruction after a lossWhat the damage and a finished repair can look like
Example photos of different properties, not a documented before-and-after of one job.
Drag to compare
