What's included
- Emergency dispatch, 24/7
- Standing-water extraction
- Contamination assessment
- Moisture mapping and daily readings
- Commercial dehumidification
- Contents protection and packout
- Insurance-ready documentation
- Drywall, flooring, and finish repairs
Safety comes before pumping
Do not enter standing water if it may contact outlets, appliances, the electrical panel, or a gas appliance. If the water has an odour, discolouration, or may have come through a floor drain, treat it as contaminated. We begin by checking access, likely water category, and hazards so extraction does not expose occupants or spread contamination.
The source changes the cleanup plan
The City notes that recent basement flooding may involve surface water, elevated groundwater, sewer surcharge, or a combination. Clean rainwater entering at a window well is handled differently from a drain backup. We trace the likely path, photograph the conditions, and separate salvageable materials from porous finishes that cannot be safely restored.
Drying is documented, not estimated
After extraction, we map wet walls, floors, cavities, and contents with moisture instruments. Air movers and commercial dehumidifiers are adjusted as readings change, and the file records equipment placement and drying progress. That evidence helps the adjuster understand what was wet, why work was required, and when the structure reached a dry standard.
Cleanup continues through reconstruction
Flood recovery does not end when the pumps leave. We remove affected insulation, drywall, flooring, and trim where required, then coordinate the repair under the same scope. One team carries the photographs and drying record into the rebuild so the reason for every removal stays connected to the finished work.
Before & after
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Official guidance used on this page
- City of St. Catharines: July 2026 flooding response and recovery
- City of St. Catharines: basement flooding guidance
- Health Canada: flood cleanup and indoor air quality
Coverage and safety requirements vary by property and policy. Confirm decisions with the relevant authority, licensed trade, and your insurance representative.
